🤘Dejan Gajsek
Competitive intelligence and enablement service for B2B Tech Companies | Nosy by Nature
- Report this post
Have you ever heard of Goldman Sachs' 15-minute rule at Goldman Sachs?It means you have to respond to an email in 15 minutes or less no matter what. It doesn't matter if you:- showering- hiking in the mountains- attending your son's wedding- saving someone from a drowning vehicleUnreasonable? Heck yeah.Borderline toxic? Most likely.The perfect recipe for burnout? You bet.It doesn't mean you should do it (I certainly wouldn't) but this practice exists.The embodiment of the Time Kills All Deals attitude.Other companies have their own "unreasonable" practices. Zappos Family of Companies has a 365-day return policyStarbucks offers a free drink if it's not perfectPatagonia has their Ironclad Guarantee repair serviceThe Ritz-Carlton Hotel Company, L.L.C. allows their employees to spend up to $2,000 to solve a customer problem without approvalOnce the product quality isn't a differentiating factor, the customer service and relationships are. What makes you different?
33
10 Comments
Bojan Straze
Sales narrative for B2B products | Strategic messaging to get better customers faster | Positioning → stronger sales pitch → marketing content optimization → sales team training |
4mo
- Report this comment
It seems to me that in most industries quality is not a differentiating factor - yet in most companies they act as if quality is the ONLY differentiating factor. The companies you listed think out of the (quality) box when positioning themselves.
2Reactions 3Reactions
Mike Freed
People Connector | Bookworm | Business Development Manager at EECOL Electric
4mo
- Report this comment
Speed is absolutely critical in business development. You don't have to have the full answer, just the acknowledgement that your customer is heard and that you are on the case.One organization shared they had a 2,000% increase in win rate whenever they were able to respond within 5 minutes of an inquiry. That's stuck with me since!
3Reactions 4Reactions
Anf Chans ☕
Fractional CMO, B2B Marketing Consultant, and Content Creator for $1M+ Accounting & SaaS businesses. | Follow for posts about authentic networking and trust-based marketing
4mo
- Report this comment
Starbucksoffers a free drink if it's not perfect? I wasn't aware of this. I could have had many free drinks by now.
2Reactions 3Reactions
To view or add a comment, sign in
More Relevant Posts
-
Daniel Huerta
The Modern People Leader Podcast
- Report this post
Through extensive employee listening and focus groups related to internal mobility at Goldman Sachs, David (Global Head of Talent Development) and his team identified 3 key opportunities for improvement. ⬇️⬇️1. Access & VisibilityEmployees couldn't see the various pathways and opportunities within Goldman Sachs.To solve this, they implemented tech to give employees' visibility into how their skills align with the opportunities available.2. Mindset ChangeManagers were having difficulty letting go of their team members because of the perceived difficulty in finding replacements.They needed to shift the mindset from a mindset of talent scarcity to one of talent abundance by developing an ecosystem for talent mobility and creating a supply-demand balance of talent within the organization."If that manager knows that if they develop that person, help them find their next role, there's 10 other people waiting because we've got an ecosystem of shared talent, and in a way in which we can connect the supply and demand of talent. That's going to actually help start to change that mindset."3. Policy reformThe third opportunity was with Goldman Sachs's policies regarding employee mobility, specifically policies dictating how long an employee should stay in their current job before being eligible for the next one, and the length of the transition period.So, they standardized these policies, and aligned them with their intention of encouraging more mobility within the organization.Link to the full episode in the comments.________🔔 Want more MPL content? Follow our page or subscribe to the show wherever you get your podcasts.#HR #humanresources #talentmobility #employeemobility #internalmobility #talentabundance #goldmansachs #talentdevelopment #learninganddevelopment #growthopportunities #chro #chiefpeopleofficer #podcast #modernpeopleleader
41
5 Comments
Like CommentTo view or add a comment, sign in
-
Shekhinah Bass
Managing Director, Head of Talent Strategy at Goldman Sachs
- Report this post
What an honor to be included in The Glass Hammer feature, especially during Women’s History Month! This time last year, I was just getting back into the swing of things, following maternity leave. This conversation was a great reminder of the lessons, experiences and mantras that have kept me going and keeps me focused on growing personally and professionally. #runyourownrace #beauthentic #liftasyouclimb #knowyoubelong #tapintoyourtribe #gobegreat!
173
15 Comments
Like CommentTo view or add a comment, sign in
-
Nonggol Darapati
Communications | Formerly ASEAN, Ogilvy, IsDB | Featured writer on Medium
- Report this post
If you're a legacy brand that is in a saturated market and the public has lost interest in your industry, how do you pivot?Goldman Sachs is a legacy brand. Known to be one of the top investment banks in the world that demands excellence and the best from all its talent. Despite of this, the talent pool is drying up when it comes to the traditional finance sector. Gen Z prefers to learn trade skills rather than going into a traditional occupation. More millennials are seeking occupations with a work-life balance.In addition, the rise of technology and due to the aftermath of the pandemic, workers are now opting for remote gigs and full-time side hustles rather than going back to the office and punching a time card. Furthermore, legacy investment banking brands such as Goldman Sachs have had a reputation for filling their seats with legacy hires from Ivy League universities.With all these challenges and new trends, what can a legacy brand do to attract new blood into its mix and continue its growth? In the case of Goldman Sachs, they did the unthinkable. The Goldman Sachs branding team highlighted all the trending topics of today in one article: ✅ Work-life balance✅ Diversity hire✅ Working mother✅ Work hack✅ Time blocking✅ FamilyWith that one article, Goldman Sachs has shed light on what it's like working in today's global financial institution, which has become a far cry from the investment bank stereotype of yesterday. If the image that is often associated with mega financial institutions has been Caucasian men in suits, behind desks, working from dawn till dusk, well Goldman wants you to know that with them, it's not business as usual! Goldman is pivoting to becoming a modern workplace with plenty of diversity hire and is keeping up with the trends and today's conversation. Acknowledging that a brand needs to pivot is one thing, but actually doing it, is on a whole other level. Kudos to the Goldman branding and content team! This was brilliant!Link to the Goldman Sachs article in the comments below. Ps: Do you have any productivity hacks that you use? ------------------------------------Images courtesy of : Pixabay, Pexels, CNBCIf you like this content and it resonates, repost ♻️ this to your network#goldmansachs #productivity #branding #finance
5
2 Comments
Like CommentTo view or add a comment, sign in
-
Aldo Sade BS, MSF, CFA lvl 1, FMVA®,
Regional Controller | Army Veteran | DBA- Finance Candidate | Veteran CRP Skills Coach | CSM ®, CLSSBB ®, FMVA®, CPME®, DISC®, CBCA®
- Report this post
Happy Thursday. Smile 😊 and believe. The main message is that with determination, hard work, and seizing opportunities, one can overcome adversity and achieve their dreams. Remember: Dreams with out hard work , are just dreams. 💰Howard Schultz the former CEO of Starbucks went from poverty to transforming the company into a $100 billion success story, proving that dreams can come true.💰Howard Schultz's family faced financial struggles after his father lost his job due to a leg injury, leading to a lack of medical insurance and savings.💡Howard Schultz overcame financial struggles and worked odd jobs to pay for college, eventually fulfilling his dream of working at Starbucks.💡Starbucks had three owners and only sold coffee beans, but after convincing them to hire him, Howard Schultz was inspired by the personalized customer experience in Italian coffee shops and went on to create his own coffee company called Il Giornale.💡Despite facing numerous rejections, the speaker persevered and eventually found investors who believed in his vision, allowing him to open his first coffee shop and bring his ideas to life.💡Howard Schultz bought bankrupt Starbucks, rebranded it, expanded globally, and now the company has over 30,000 stores with a market value of over $100 billion.💡Take responsibility for your future, seize opportunities, and pursue your vision instead of blaming others or relying on luck.💡Dream big, take action, and don't wait for perfect conditions to achieve more than you ever imagined.#transitioningmilitary #veteranshelpingveterans #militarytransition #houstontx #life #oilandgasindustry #familybusiness #hope
11
Like CommentTo view or add a comment, sign in
-
mind-shifters
175 followers
- Report this post
Every business has a purpose, but most don't use it to its full potential as a resource. Purpose is not an end goal, but a spectrum that requires continuous work and every business falls somewhere on it. 🌟 MaryLee SachsSachs, M. 2020. “Purpose Is a Spectrum – Where Does Your Company Fall?”, http://brandingmag.com#mindshifters #employeepurpose #employeeengagement #talentdevelopment #human #purpose #culture #value
11
Like CommentTo view or add a comment, sign in
-
Simon Maughan
I help SME CEOs beat inconsistent sales by strategic design of commercial processes without costly personnel changes.
- Report this post
Why do people buy from you?Clue: it has nothing to do with Ideal Customer Profiles.People buy from people with:💠 Credibility💠 Trust💠 Likeability Credibility and trust are non-negotiable.You can borrow credibility:💠 People spoke to me when I worked at Goldman Sachs💠 They had to speak to Goldman Sachs💠 I rode on brand coat-tailsBut you cannot borrow trust.I learned the importance of trust in 2006:💠 Working for myself💠 Building in my front room💠 Learning to market and sell💠 And to be credible without a big brandI apply those lessons today.I'm successful when I live by my valuesAnd keep my word to myselfAs much as to others.I know then I am trustworthy and credible.P.S. How do you measure your success?
19
37 Comments
Like CommentTo view or add a comment, sign in
-
🛡Adam Vause
Your IT Support, Cyber Security and Microsoft 365 Guru. Providing business owners with Peace Of Mind | Goldman Sachs 10KSB Alumni
- Report this post
I just wanted to share a bit of what's happening behind the scenes at Express IT. We've been tracking our team's happiness and feedback through Office Vibe, and the numbers are speaking loud and clear - we're onto something good!I learnt a lot from my Goldman Sachs #10KSB journey and culture is everything! We made some changes and you can see such a massive improvement in short space of time.This isn't just about stats, though. These numbers reflect late-night brainstorming sessions, shared wins and lessons learnedI just wanted to say a Huge Thankyou to our Express IT team - your energy, creativity and relentless drive are what make our company culture stand out. I'm planning on nudging that happiness bar even higher. I truly believe in the power of feedback, both from staff and also customers and we know it's the honest, anonymous insights that will help us keep improving.A happy team isn't just good for morale, it's good for business. Here's to the journey!
32
11 Comments
Like CommentTo view or add a comment, sign in
-
🥧 Thomas Lewin
I help you help your employees help you. 😎Growth, Succession, Employee Retention. ✅How? Employee Share Ownership Plans (ESOPs)Experience your employees thinking & acting like owners. 🤝
- Report this post
🌐🚀 Ever wondered how #EmployeeOwnership supercharges innovation? Look no further than some of the world's most innovative companies!💡🔥Take Microsoft, for instance. Their Employee Stock Purchase Plan lets their people share in the company’s success, fostering a culture of innovation that's transformed the tech industry! 💻🌟Or Publix Super Markets, the largest employee-owned company in the U.S. Their ownership model inspires staff to deliver outstanding customer service, pioneering a new standard in the retail industry. 🛒🎯And let's not forget , the UK's largest employee-owned company. Their partners' dedication to quality and service has set them apart in the highly competitive retail market.🎁🏅These shining examples show us that when employees own a piece of the pie, they’re not just workers—they're innovators, visionaries, game-changers. They’re the future of business. 🚀💼🤝#EmployeeOwnership #Innovation #Success #Wealth #GameChangers #FutureOfWork
9
2 Comments
Like CommentTo view or add a comment, sign in
-
- Report this post
After quitting her job as a VP at Blackrock, Jen couldn’t have imagined what came next.Jennifer Ong had a golden resume that was every Asian parent’s wet dream.She graduated from Columbia University, joined Blackrock, and climbed the ranks to VP.But she stepped away to join fashion startup Style Theory.Now she’s building Ctrl Alt Career, her rapidly-growing coaching business that helps unhappy professionals stuck in “perfect on paper” jobs identify and pivot into a “perfect for you” career.I’m excited to feature Jen, who will share her key lessons in bootstrapping her service-based business, finding her first customers, growing sales, building her team, and the hardships of choosing the entrepreneurial path.𝗜𝗻 <𝟭𝟬 𝗺𝗶𝗻𝘂𝘁𝗲𝘀, 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:• 🛍️ Jen’s Two Career Pivots & How It All Began During Covid• 🚀 Choosing Between VC-Backed Founder and Bootstrapping• 🤝 How She Grew to High 5-Figure Sales in 1 Month• 💪 Jen’s Honest Reflections and Her Competitive Moat
80
13 Comments
Like CommentTo view or add a comment, sign in
-
Shel Kimen
Creating and holding space for remarkable new realities.
- Report this post
Simple and profound. While on a short hold with #Morganstanley something extraordinary happened. “We’d now like to play you compositions from our own team members/employees.” And so commenced some lovely piano music. That one small innovation in customer experience brought several wins. 1) I’m immediately disarmed from any frustration of being on hold by the generosity and respect offered to both employees and my time. Someone thought about what it would mean to be on hold waiting for perhaps time sensitive transactions.2) They simply distracted me with engagement. I’m no longer worried and instead, really listening to the music and appreciating it. 3) They created a meaningful reward for employees that 4) celebrates work life balance and wellness, and5) increases my warm feelings about who I’ve already entrusted with my financial well-being. 6)”Wow, Morgan Stanley hires interesting talented people and they take smart risks.” I trust them even more now!7) It also grows trust among all parties. Alan Hilburg would remind us here that because the trust bank has grown, when Morgan Stanley eventually makes a mistake, I’m more likely to forgive them, cut them some slack. I actually tried to thank them for putting me on hold. I enjoyed a meaningful moment of presence with the music in an otherwise very busy day. I hope they make a Spotify playlist. Well Done Morgan Stanley!Have you ever had a pleasantly surprising 'hold music' moment? What happened?#greatexperiences #CX #culture #innovation #onholdmusic #trust #customerloyalty #teamrecognition #morganstanley #clever
107
10 Comments
Like CommentTo view or add a comment, sign in
10,920 followers
- 3000+ Posts
- 35 Articles
View Profile
FollowMore from this author
- Your Mini Guide to a Non-Terrible Clubhouse Experience 🤘Dejan Gajsek 3y
- Why is Oculus Quest 2 so cheap? (It isn't) 🤘Dejan Gajsek 3y
- Top AR and VR Conferences of 2020 for Business 🤘Dejan Gajsek 4y
Explore topics
- Sales
- Marketing
- Business Administration
- HR Management
- Content Management
- Engineering
- Soft Skills
- See All