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Report/view claim
Report/view claim
Uploading a few photos and/or videos to the Progressive app is a quick and easy way to share your vehicle’s damage with your Progressive representative. Once we receive your submission, our team will assess the damage and get back to you with next steps.
How to access Progressive's Guided Photo
Whether you file your car insurance claim online, over the phone, or through our mobile app, we'll provide you an invitation code to import photos into our system.
Click To See
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Once you have your invitation code:
Download the Progressive app if you don't already have it. Open the app and select Claims Center. Simply select 'Provide Claim Photos and Files'. If asked, enter your invitation code to launch the Guided Photo process.
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Upload your photos and videos:
The app* walks you through taking vehicle damage photos and/or video. You’ll have the option to add notes telling us more about the damage and share any existing photos on your device, including:
- Photos not captured from our previous prompts
- Videos associated with the claim
- Police reports
- Insurance information from others involved
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Next steps:
Your photos and files will be available for us to review and determine next steps with your claim.
Remember, if you receive your estimate, the decision to repair is yours—and it's OK not to repair your vehicle. If you finance or lease your car though, your lender may require you to get the repairs. If you decide to repair your vehicle, you can choose any repair shop you'd like. However, by using a shop within our approved Progressive Network, we'll guarantee your repairs for as long as you own or lease your vehicle. Just call your claims rep to start the process.
See answers to some common questions about the process
Where do I find my invitation code?
How you filed your claim will determine where you can find your invitation code. If you filed your claim with a rep over the phone or online, you'll recieve a text message* with your invitation code. If you filed your claim through the mobile app, a rep will contact you and then send you a text message with your invitation code. If you filed your claim through the mobile app, you'll immediately be prompted to start the process.
What if I received an error message stating that the information entered doesn't match your records?
Call or email your claims representative for help.
What happens to the photos and videos I upload through the mobile app?
The photos and videos uploaded through the mobile app will be sent to our claims department for review to determine next steps. They won't be saved to your phone's library, but you'll be able to retrieve them later if you want to keep them for your records.
Having general technical issues while going through the process?
Give us a call at 1-888-289-1030.
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Log in to your Progressive account to report or view an existing claim. Progressive policyholders without an account can also register for one here.
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If you are not insured by Progressive or are a Progressive customer without an account login, you can report or view an existing claim here.
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