Setting up a Non-Refundable Rate (2024)

FAQs

Setting up a Non-Refundable Rate? ›

With a Non-Refundable Rate, guests pay the full price if they cancel, make changes, or no-show. Adding a Non-Refundable Rate to your property can reduce cancellations and help you secure guaranteed payment for reservations.

In the listing's menu, click Pricing & Policies. Select Reservation policies from the drop-down. In the "Cancellation policy" section on the right, click Edit. Turn on the Add a non-refundable discount toggle.

And under many circ*mstances, it's still possible to get a refund on a nonrefundable hotel booking—especially if you're aware a few weeks or more in advance of your scheduled stay. So even if your booking confirmation says “nonrefundable,” it's always worth making a polite phone call to make your case.

For example, you might say something like "discounted items are exchange-only" or "no refunds will be offered for sale items but they may be returned for store credit or an exchange."

With a Non-Refundable Rate, guests pay the full price if they cancel, make changes, or no-show. Adding a Non-Refundable Rate to your property can reduce cancellations and help you secure guaranteed payment for reservations.

This is why most large hotel chains tend to offer free cancellation up to 24 hours before check-in – they realise the value of making fans by being flexible and understanding. As a compromise, rather than issuing a refund, consider issuing a credit that allows the customer to rebook their stay at a later date!

What happens if a hotel booking is non-refundable? ›

If your booking is non-refundable, you can't cancel or make changes. If your booking is free cancellation or partially refundable, check your confirmation email or the confirmation page under the "Bookings" section of your account for the cancellation fees.

All Sales Are Final

Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products or services sold through [Insert Company Website or Platform].

The refund will be at the hotel's discretion, so your best bet is to appeal to the management's compassion. Although this is a stressful time, you are more likely to succeed if you can keep as calm and polite as possible.

If your booking is non-refundable, you can't cancel or make changes. If your booking is free cancellation or partially refundable, check your confirmation email or the confirmation page under the "Bookings" section of your account for the cancellation fees.

All fees are non-refundable, except as otherwise provided in this Agreement. Non-Refundable. All amounts paid or payable under this Agreement are non-refundable.

The cost of changing or canceling a nonrefundable ticket runs the gamut from free to upwards of $750 depending on airlines, route, fare class, timeframe, loyalty program status, and other factors. And note you'll pay the change fee plus any fare difference between your old and new tickets.

If you're viewing the dates in a list, scroll down to the date you want to edit and tap on the room type. Tap on Edit multiple dates and select the date range you want to make changes to. Tap on Rates and restrictions. Tap on the minimum length of stay and enter the number of nights you want to apply restrictions to.