Patrick Buick GMC in Henrietta , NY (2024)

i purchased a 2004 Pontiac from this dealer. I took it back for service within the one month warranty period. They fixed a few things that were wrong with it. The air conditioning did not work when I bought the car, They told me that was not under warranty but they would look at it. Would cost 800 to fix it they would split it. I did not fix it.

Receipt states that the fuse for air conditioning is loose. Needs new fuse box. Well last Sunday that fuse box caused the car to burn. total loss. out a 1500.00 cash deposit on car and 1000.00 deductible and no car for trade in. If this had been a small dealer they would care, but I am just a ant in a very very large hill for them. Fiance' has bought several cars and new truck from they never never again

claimed iconBusiness Response11/20/2012

As you already know, the automobile you purchased 7 months ago back in April was a 'Tier Two-Budget Value Vehicle' which allows us to offer a small selection out of hundreds of vehicles at deep discounted prices with limited warranties. These are displayed and sold with a very clear understanding of what is covered which must be signed by any guest of ours on seperate sales orders for only these vehicles. We even discounted this car an additional $1000 from the original sale price. When you came in for service, we repaired items that were not covered at our expense and offered you a 50% discount on the remaining items out of good will which you declined to have repaired. Sadly, that decision is a costly one although I am certain we went out of our way to be more than fair and realize that your still not happy. Because we actually do care and have one of the best sales and service ratings in NY, I would be more than willing to discuss this in person to hopefully work out a solution. Please call us at 585.359.2200 and ask for Larry Albertelli. We will be waiting for your response. Thank you!

claimed iconBusiness Response03/29/2011

I'm very sorry to hear that you were not treated well. I would like more information to determine what went wrong, along with the ability to address that person. We do not condone that type of behavior and after 26 years in business, have one of the very best reputations for sales and service in Rochester. Please contact the Vice President as soon as possible. I'll await your call. Thank you!! 585.359.2200

claimed iconBusiness Response08/11/2008

We are truly sorry for the feeling that you were pushed or rushed by our sales staff. Based on our customer feedback, the consensus is that most consumers want fast responses along with having them in and out as quickly as possible. We tend to train our sales staff with that in mind, although to let the customer dictate the amount of time they would like to spend. It appears this is where we must of missed your concerns. Because everyone is different, we do tend to rely on our customers to let us know if they need more time or not. Our Customer scores thru the Manufacturers are consistently rated at the top above all of our competitors which we monitor monthly. Again, we are sorry for the feeling of being hurried. My only wish would of been that our management team was informed so we could of adjusted to your request. Hopefully you will give us a chance in the future. Thanks for your input.

claimed iconBusiness Response03/20/2012

Thank you very much for the kind words. We take pride in our new facility and especially the way we treat our clients. Our weekly training classes has a heavy focus on this. Thanks again for your business and the great review.